![]() [ Go Back ] If you wish to return goods purchased from us, you must contact us to obtain our agreement for the return of the goods, and to obtain a returns reference authorisation number. Goods returned to us on this basis must be sent at your own cost and risk, and must be in the same condition and packaging as when delivered to you. Goods returned without a returns authorisation number will not be accepted. Where we accept that the goods are either defective or have been damaged in transit we will either replace the goods or refund the purchase price, at our discretion. Goods returned as "not wanted" or "incorrectly ordered" will only be accepted if returned within 30 days from the original invoice date, and will be subject to a 20% handling charge (min. £2.00) which will be deducted from the purchase price refunded. Returns under guarantee will only be accepted if accompanied by a document in writing stating the date of purchase and original invoice number. If you have purchased goods from JPR Electronics Ltd. as a "Consumer" as defined in section 12 of the Unfair Contracts Act 1977, the following additional rights apply:
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